Terms of service

These Terms of Service govern your use of Zenvy and all purchases made from our store.

By using our website, you agree to these terms.

1. Account Terms

You are responsible for providing accurate information when placing an order, including name, phone number, and address.

We are not responsible for failed deliveries due to incorrect information provided by the customer.

2. Pricing and Payment

• All prices are listed in PKR (Pakistani Rupees)

• Prices may change without prior notice

• We currently offer Cash on Delivery (COD) via trusted courier services such as Leopards Courier, TCS, and PostEx

3. Order Acceptance

We reserve the right to accept or cancel any order at our discretion. Orders may be canceled due to:

• Product unavailability

• Incorrect pricing or listing errors

• Suspicious or fraudulent activity

4. Shipping and Delivery

Orders are processed and delivered within the estimated timeframe mentioned on our Shipping Policy page.

Delays may occur due to courier issues, weather conditions, or high order volume.

5. Returns and Refunds

All returns and refunds are handled according to our Return & Refund Policy.

6. Product Information

We try our best to ensure all product descriptions and images are accurate. However, slight variations may occur due to lighting or display differences.

7. Prohibited Uses

You may not use our website for any illegal, harmful, or fraudulent activities.

8. Limitation of Liability

Zenvy is not responsible for any indirect damages, delays, or losses resulting from the use of our website or services.

9. Governing Law

These Terms are governed by the laws of Pakistan.

10. Contact Information

For any questions regarding these Terms:

📧 Email: support.zenvy@gmail.com

📞 WhatsApp: +92 336 7046049