Refund policy

At Zenvy, customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to help.

Return Eligibility

• Items must be unused and in original condition

• Original packaging must be intact

• Return request must be made within 7 DAYS of delivery

Non-Returnable Items

• Used or damaged items caused by customer

• Items without original packaging

• Sale/clearance items (if applicable)

Return Process

• Contact us at support.zenvy@gmail.com or WhatsApp

• Share order details + issue

• Our team will guide you further

Refund Process

• Refunds are processed within 5–10 BUSINESS DAYS

• Refund will be given via agreed method (COD orders handled accordingly)

Damaged / Wrong Item

• Report within 24–48 hours with proof (photo/video)

• We will replace or refund the item

Return Shipping

• Customer may pay return shipping

• If mistake is ours, we cover shipping cost

📧 Email: support.zenvy@gmail.com

📞 WhatsApp: +92 336 7046049